Effective Date: May 8th, 2023
Information DIAMBRA Collects
We collect information to provide better Services to all our users.
Things You Create or Provide to Us
When you create a DIAMBRA account or otherwise use the Services, you provide us with personal information that includes your email, a password, a (possibly custom) username.
Information We Collect as You Use Our Services
Your apps, browsers & devices
We collect information about the apps, browsers, and devices you use to access our Services or open one of our HTML emails by using different types of technology, including “clear gifs” or “web beacons.” This “automatically collected” information may include Internet Protocol address (also known as “IP address”) or other device address or ID, web browser or device type, the web pages or sites that you visit just before or just after the Services, the pages you view on the Services, and the dates and times that you visit the Services.
We use various technologies to collect and store information, including cookies.
We collect information about your activity in our Services, which may include:
- Views and interactions with content and ads.
Cookies and web beacons
Persistent cookies can be removed. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. If you delete, or choose not to accept, cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential.
We may also implement on the Services third party content, such as advertising or analytic services, that uses “clear gifs,” “web beacons,” or other similar techniques, which allow the third party content provider to read and write cookies to your browser or implement similar tracking mechanisms. This information is collected directly by the third party, and DIAMBRA does not participate in that data transmission. Information collected by third parties in this manner is subject to that third party’s own data collection, use, and disclosure policies. We currently implement services provided by Google Analytics.
Why DIAMBRA Collects Information
DIAMBRA uses the information we collect for the following purposes:
Provide Our Services
We use your information to deliver our Services. For example, we use your machine identifier to help us authenticate you as the person who asks for the authorization for DIAMBRA Arena execution.
Maintain & Improve Our Services
We use your information to make improvements to our Services – for example, to understand and analyze the usage trends and preferences of our DIAMBRA account members and to improve the way the Services work and look.
Develop New Services
We use the information we collect in existing Services to help us create new features and functionality.
Provide Personalized Services
We use the information we collect to customize our Services for you, including remembering your information so that you will not have to log-in again the next time you visit the Services if you haven’t signed out.
We use data for analytics and measurement to understand how our Services are used. For example, we analyze data about your visits to our sites to do things like optimize product design, monitor and analyze the operation and effectiveness of the Services and related activities, and monitor aggregate site usage metrics such as total number of visitors and pages viewed. We use a variety of tools to do this, including Google Analytics. Google Analytics relies on first-party cookies, which means the cookies are set by DIAMBRA. You can opt-out from Google Analytics by clicking here.
Communicate with You
We use information we collect, like your email address, to interact with you directly. For example, we may let you know about upcoming changes or improvements to our Services. We will also use your email address to contact you for administrative and customer service purposes; to address intellectual property infringement, rights of privacy, or defamation issues; or regarding things you post on the Services. And if you contact DIAMBRA, we’ll keep a record of your request to help solve any issues you might be facing.
DIAMBRA also uses your email address or other personal information to send you messages about the Services, messages related to the Services and the activities of third parties we work with. These messages may be targeted at you based on your activities on our Services, for example your interaction with a particular environment provided via DIAMBRA Arena. You will have the ability to opt-out of receiving any such communications through links provided in the messages.
Protect DIAMBRA, Our Users, and the Public
We use information to help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm DIAMBRA, our users, or the public. For example, we collect and analyze IP addresses and cookie data to protect against automated abuse. This abuse can take many forms, such as launching a Distributed Denial of Service (DDoS) attack.
We also analyze your content to help us detect abuse such as spam, malware, and illegal content. When we detect spam, malware, illegal content, and other forms of abuse on our systems in violation of our policies, we may disable your account or take other appropriate action. In certain circumstances, we may also report the violation to appropriate authorities.
Managing and Deleting Your Information
Managing, Reviewing, Updating, Removing & Deleting Your InformationManaging, Reviewing, and Updating Your Information
If desired, you can delete your entire DIAMBRA account by choosing that option in the edit profile section of your dashboard page when logged in.
Please note that while your deletions are reflected promptly in active member databases, in some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes. See “Data Retention” below for more information.
Information Retained Until You Remove It
As we describe above, you can delete your entire DIAMBRA account. In some cases, rather than provide a way to delete data, we store it for a predetermined period of time. For each type of data, we set retention timeframes based on the reason for its collection.
Information Retained For Extended Time Periods for Limited Purposes
Sometimes business and legal requirements require us to retain certain information for specific purposes for an extended period of time. Reasons we might retain some data for longer periods of time include:
- Security, fraud & abuse prevention
- Complying with legal or regulatory requirements
- Ensuring the continuity of our services
Enabling Safe and Complete Deletion
When you delete data in your DIAMBRA account, we immediately start the process of removing it from the product and our systems. We then begin a process designed to safely and completely delete the data from our storage systems. Safe deletion is important to protect our users and customers from accidental data loss. Complete deletion of data from our servers is equally important for users’ peace of mind. This process generally takes around 2 months from the time of deletion. This often includes up to a month-long recovery period in case the data was removed unintentionally.
Each of our storage systems from which data gets deleted has its own detailed process for safe and complete deletion. This might involve repeated passes through the system to confirm all data has been deleted, or brief delays to allow for recovery from mistakes. As a result, deletion could sometimes take longer when extra time is needed to safely and completely delete the data.
Our services also use encrypted backup storage as another layer of protection to help recover from potential disasters. Data can remain on these systems for up to 6 months.
As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in the processes and timeframes defined in this article. We maintain systems designed to detect and remediate such issues.
Sharing Your Information
For legal reasons
We will share personal information outside of DIAMBRA if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental request.
- Detect, prevent, or otherwise address fraud, abuse, security, or technical issues.
- Protect against harm to the rights, property or safety of DIAMBRA or our affiliates, our users, or the public as required or permitted by law.
- Protect the security or integrity of the Services and to protect or enforce third party rights.
We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our Services.
Our Commitment to Data Security
DIAMBRA uses a variety of physical, managerial, and technical safeguards designed to improve the security of our systems and your personal information.
If DIAMBRA learns of a security breach, we will notify you in accordance with applicable law.
Third Party Websites
The Services contain links to websites and services provided by third parties. Any personal information you provide on third party sites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links are displayed on the Services. We encourage you to learn about third parties’ privacy and security policies before providing them with personal information.
Our Commitment to Children’s Privacy
Protecting the privacy of children is especially important. For that reason, DIAMBRA does not knowingly collect or maintain personal information from persons under 13 years old, and no part of the Services is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICES AT ANY TIME ORIN ANY MANNER.
If DIAMBRA learns that personal information of children under 13 years old has been collected on the Services without verifiable parental consent, then DIAMBRA will take theappropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained a useraccount on the Services, then you may alert DIAMBRA at [email protected] and request that DIAMBRA delete that child’s personal information from its systems.
If you are between the ages of 13 and 16 years old, you may not use the Services until DIAMBRA has received verifiable parental consent for your use of the Services. If you are between the ages of 13 and 17 years old or under the age of contractual majority in your country.
Compliance & Cooperation with Regulators
Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data, such as the European frameworks described below. When we receive formal written complaints, we respond by contacting the person who made the complaint.
If European Union (EU) data protection law applies to the processing of your information, you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. Please contact us at [email protected] to exercise these rights or to receive support.
We process your information for the purposes described in this policy, based on the following legal grounds:
With your consent
We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time.
When we’re pursuing legitimate interests
We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:
- Providing, maintaining, and improving our Services to meet the needs of our users
- Developing new products and features that are useful for our users
- Understanding how people use our Services to ensure and improve the performance of our Services
- Customizing our Services to provide you with a better user experience
- Marketing to inform users about our Services
- Providing advertising to make many of our Services freely available for users
- Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our Services
- Protecting against harm to the rights, property or safety of DIAMBRA, our users, or the public as required or permitted by law
- Performing research that improves our Services for our users and benefits the public
- Fulfilling obligations to our partners like developers and rights holders
When we’re providing a service
We process your data to provide a service you’ve asked for under a contract. For example, we process your information in connection with execution of our environment DIAMBRA Arena.
When we’re complying with legal obligations
We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.
Model Contract Clauses
The European Commission has approved the use of model contract clauses as a means of ensuring adequate protection when transferring data outside of the EEA. By incorporating model contract clauses into a contract established between the parties transferring data, personal data is considered protected when transferred outside the EEA or the UK to countries which are not covered by an adequacy decision.
We rely on these model contract clauses for data transfers.
If Brazilian data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to:
- Obtain confirmation on whether we process your information
- Request access to, update, review, anonymise, and remove your information
- Object to or restrict the processing of your information
- Export your information to another service
We process your information for the purposes described in this policy, including:
- Providing, maintaining, and improving our services to meet the needs of our users
- Developing new products and features that are useful for our users
- Understanding how people use our services to ensure and improve the performance of our services
- Customizing our services to provide you with a better user experience
- Marketing to inform users about our services
- Providing advertising, which keeps many of our services free
- Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services
- Protecting against harm to the rights, property or safety of DIAMBRA, our users, or the public as required or permitted by law, including disclosing information to government authorities
- Performing research that improves our services for our users and benefits the public
- Fulfilling obligations to our partners like developers and rights holders
If you have questions, you can contact DIAMBRA at [email protected]. You can also contact your data protection authority if you have concerns regarding your rights under Brazilian law.
DIAMBRA Contact Information