Things You Create or Provide to Us

When you create a DIAMBRA account or otherwise use the Services, you provide us with personal information that includes your email, a password, a (possibly custom) username.

Your provision of this personal data is required for you to enter into the Terms of Use, a contract with us (see the Terms of Use for additional information). If you do not provide the minimum amount of personal data required to register an account, including your email address, you cannot use the Services, as this information is necessary. Please see “European Requirements” below for further information on the bases for our processing your personal information.

Information We Collect as You Use Our Services

Your apps, browsers & devices

We collect information about the apps, browsers, and devices you use to access our Services or open one of our HTML emails by using different types of technology, including “clear gifs” or “web beacons.” This “automatically collected” information may include Internet Protocol address (also known as “IP address”) or other device address or ID, web browser or device type, the web pages or sites that you visit just before or just after the Services, the pages you view on the Services, and the dates and times that you visit the Services.

We also collect a minimum amount of statistics about your usage of our linked software DIAMBRA Arena (see the Terms of Use for additional information). This includes things like last date and time of execution, game used, IP address, and machine identifier.

We use various technologies to collect and store information, including cookies.

Your activity

We collect information about your activity in our Services, which may include:

• Views and interactions with content and ads.

Cookies and web beacons

When you use the Services, we send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. For example, we use cookies to ensure proper navigation between pages on the Services. DIAMBRA may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services.

Persistent cookies can be removed. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. If you delete, or choose not to accept, cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential.

We may also implement on the Services third party content, such as advertising or analytic services, that uses “clear gifs,” “web beacons,” or other similar techniques, which allow the third party content provider to read and write cookies to your browser or implement similar tracking mechanisms. This information is collected directly by the third party, and DIAMBRA does not participate in that data transmission. Information collected by third parties in this manner is subject to that third party’s own data collection, use, and disclosure policies. We currently implement services provided by Google Analytics.

Provide Our Services

We use your information to deliver our Services. For example, we use your machine identifier to help us authenticate you as the person who asks for the authorization for DIAMBRA Arena execution.

Maintain & Improve Our Services

We use your information to make improvements to our Services – for example, to understand and analyze the usage trends and preferences of our DIAMBRA account members and to improve the way the Services work and look.

For example, we use cookies to analyze how people interact with our Services, which can help us build better products.

Develop New Services

We use the information we collect in existing Services to help us create new features and functionality.

Provide Personalized Services

We use the information we collect to customize our Services for you, including remembering your information so that you will not have to log-in again the next time you visit the Services if you haven’t signed out.

Measure Performance

We use data for analytics and measurement to understand how our Services are used. For example, we analyze data about your visits to our sites to do things like optimize product design, monitor and analyze the operation and effectiveness of the Services and related activities, and monitor aggregate site usage metrics such as total number of visitors and pages viewed. We use a variety of tools to do this, including Google Analytics. Google Analytics relies on first-party cookies, which means the cookies are set by DIAMBRA. You can opt-out from Google Analytics by clicking here.

Communicate with You

We use information we collect, like your email address, to interact with you directly. For example, we may let you know about upcoming changes or improvements to our Services. We will also use your email address to contact you for administrative and customer service purposes; to address intellectual property infringement, rights of privacy, or defamation issues; or regarding things you post on the Services. And if you contact DIAMBRA, we’ll keep a record of your request to help solve any issues you might be facing.

DIAMBRA also uses your email address or other personal information to send you messages about the Services, messages related to the Services and the activities of third parties we work with. These messages may be targeted at you based on your activities on our Services, for example your interaction with a particular environment provided via DIAMBRA Arena. You will have the ability to opt-out of receiving any such communications through links provided in the messages.

Protect DIAMBRA, Our Users, and the Public

We use information to help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm DIAMBRA, our users, or the public. For example, we collect and analyze IP addresses and cookie data to protect against automated abuse. This abuse can take many forms, such as launching a Distributed Denial of Service (DDoS) attack.

We also analyze your content to help us detect abuse such as spam, malware, and illegal content. When we detect spam, malware, illegal content, and other forms of abuse on our systems in violation of our policies, we may disable your account or take other appropriate action. In certain circumstances, we may also report the violation to appropriate authorities.

Managing, Reviewing, Updating, Removing & Deleting Your InformationManaging, Reviewing, and Updating Your Information

If desired, you can delete your entire DIAMBRA account by choosing that option in the edit profile section of your dashboard page when logged in.

Please note that while your deletions are reflected promptly in active member databases, in some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes. See “Data Retention” below for more information.

Information Retained Until You Remove It

As we describe above, you can delete your entire DIAMBRA account. In some cases, rather than provide a way to delete data, we store it for a predetermined period of time. For each type of data, we set retention timeframes based on the reason for its collection.

Information Retained For Extended Time Periods for Limited Purposes

Sometimes business and legal requirements require us to retain certain information for specific purposes for an extended period of time. Reasons we might retain some data for longer periods of time include:

• Security, fraud & abuse prevention
• Complying with legal or regulatory requirements
• Ensuring the continuity of our services

Enabling Safe and Complete Deletion

When you delete data in your DIAMBRA account, we immediately start the process of removing it from the product and our systems. We then begin a process designed to safely and completely delete the data from our storage systems. Safe deletion is important to protect our users and customers from accidental data loss. Complete deletion of data from our servers is equally important for users’ peace of mind. This process generally takes around 2 months from the time of deletion. This often includes up to a month-long recovery period in case the data was removed unintentionally.

Each of our storage systems from which data gets deleted has its own detailed process for safe and complete deletion. This might involve repeated passes through the system to confirm all data has been deleted, or brief delays to allow for recovery from mistakes. As a result, deletion could sometimes take longer when extra time is needed to safely and completely delete the data.

Our services also use encrypted backup storage as another layer of protection to help recover from potential disasters. Data can remain on these systems for up to 6 months.

As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in the processes and timeframes defined in this article. We maintain systems designed to detect and remediate such issues.

For legal reasons

We will share personal information outside of DIAMBRA if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request.
• Enforce our Terms of Use, including investigation of potential violations, and take precautions against liability.
• Detect, prevent, or otherwise address fraud, abuse, security, or technical issues.
• Protect against harm to the rights, property or safety of DIAMBRA or our affiliates, our users, or the public as required or permitted by law.
• Protect the security or integrity of the Services and to protect or enforce third party rights.

We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our Services.

If DIAMBRA is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Data Transfers

Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data, such as the European frameworks described below. When we receive formal written complaints, we respond by contacting the person who made the complaint.

European Requirements

If European Union (EU) data protection law applies to the processing of your information, you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. Please contact us at [email protected] to exercise these rights or to receive support.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent

We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time.

When we’re pursuing legitimate interests

We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

• Providing, maintaining, and improving our Services to meet the needs of our users
• Developing new products and features that are useful for our users
• Understanding how people use our Services to ensure and improve the performance of our Services
• Customizing our Services to provide you with a better user experience
• Marketing to inform users about our Services
• Providing advertising to make many of our Services freely available for users
• Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our Services
• Protecting against harm to the rights, property or safety of DIAMBRA, our users, or the public as required or permitted by law
• Performing research that improves our Services for our users and benefits the public
• Fulfilling obligations to our partners like developers and rights holders
• Enforcing legal claims, including investigation of potential violations of our Terms of Use

When we’re providing a service

We process your data to provide a service you’ve asked for under a contract. For example, we process your information in connection with execution of our environment DIAMBRA Arena.

When we’re complying with legal obligations

We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.

Model Contract Clauses

The European Commission has approved the use of model contract clauses as a means of ensuring adequate protection when transferring data outside of the EEA. By incorporating model contract clauses into a contract established between the parties transferring data, personal data is considered protected when transferred outside the EEA or the UK to countries which are not covered by an adequacy decision.

We rely on these model contract clauses for data transfers.

Brazil Requirements

If Brazilian data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to:

• Obtain confirmation on whether we process your information
• Request access to, update, review, anonymise, and remove your information
• Object to or restrict the processing of your information
• Export your information to another service

We process your information for the purposes described in this policy, including:

• Providing, maintaining, and improving our services to meet the needs of our users
• Developing new products and features that are useful for our users
• Understanding how people use our services to ensure and improve the performance of our services
• Customizing our services to provide you with a better user experience
• Marketing to inform users about our services
• Providing advertising, which keeps many of our services free
• Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services
• Protecting against harm to the rights, property or safety of DIAMBRA, our users, or the public as required or permitted by law, including disclosing information to government authorities
• Performing research that improves our services for our users and benefits the public
• Fulfilling obligations to our partners like developers and rights holders
• Enforcing legal obligations or claims, including investigation of potential violations of applicable Terms of Use

Contact information

If you have questions, you can contact DIAMBRA at [email protected]. You can also contact your data protection authority if you have concerns regarding your rights under Brazilian law.